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Episode 3: 

100% automation:

enhancing the work of the banker

 

In CBS:

Large teams of IT specialists are given the responsibility of running the bank, including daily management of transactions, for activating processes, transferring files, etc.

 
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In DBS:

The new solution has been designed with the latest telecom technologies, rendering it fully automatic, without human intervention.


Conclusion:

The banks are not run by people anymore, they work on their own 24/7, without any human intervention. Like a telecom operator, the banker logs on and monitors activity, measures performance, checks or changes settings, enables or disables modules, and amends or updates customer profiles; he does not lose any more time on repetitive and laborious tasks.


Next episode:

The real-time factor: Increasing the performance and understanding the demands of the customers

To be continued...